Book categories

Speed of Purpose

Achieve 2.8X Productivity and Beyond

by Mark Thienes and Brian Brockhoff

2020

Speed of Purpose delivers a powerful step-by-step process to achieve 2.8x productivity gains. This is a must-read, and must-implement, book for every aspiring top-performing team and organization! SPEED OF PURPOSE is launched with the three key Drivers of Purpose. These Drivers were developed through years of testing. Organizations were involved in measuring the impact of fully wrapping teams in Purpose as compared to the performance of those without Purpose. Each driver is brought to full speed by leveraging its three Accelerators. These nine Accelerators ultimately create the SPEED in SPEED OF PURPOSE.* SPEED OF PURPOSE has proven to be a productivity multiplier of 2.8X through significantly increased team engagement that spikes productivity and discretionary effort, leaving a sense o...

Electric Cooperative Managers' Strategies to Enhance Organizational Commitment to Increase Employee Productivity

by Michael Edward White, DBA

2022

Lack of effective leadership strategies contributes to a reduction in employee engagement and productivity. Managers are concerned about the lack of effective leadership strategies because it negatively affects employee engagement and productivity, reducing organizational growth. Grounded in Bass's transformational leadership theory, the purpose of this qualitative single case study was to explore effective leadership strategies used to enhance employee engagement and increase productivity. Five managers from an electric cooperative in Northwest Florida who implemented effective leadership strategies participated in the study. Data were collected using semistructured interviews and a review of organizational documents. Data were analyzed using Yin's five-step approach. The four emergent th...

Embracing Senior Leadership

Three Critical Factors Needed to Reach the C-Suite and Thrive

by James W. Browning, Ph.D.

2022

Why do so many leaders reach the senior level and fail? Simply, most are unprepared for the unique leadership roles and responsibilities a senior role requires. They hadn’t mastered the three critical factors necessary to reach the senior level and attain success. Embracing Senior Leadership provides the answers. Whether you are a senior leader looking for answers, aspire to be a senior leader, support a senior leader, or play a role as a human resources officer, recruiter, or executive coach, you will find practical strategies to hone the skills required at this level. Embracing Senior Leadership will help you master the three critical factors necessary for success: * The Job. Having in-depth knowledge and skillsets to meet the extraordinary challenges faced at the senior level and perf...

A Practical Guide to Airline Customer Service

From Airline Operations to Passenger Services

by Colin C. Law

2018

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry. TEACHING MATERIAL for INSTRUCTORS Contact Publisher for PowerPoint companion slide presentation available for each chapter for classroom use. Samples chapters below Chapter 5 - Airline...

World Class Shipboard Hospitality

Practical Guide to Post COVID Cruise Ship Guest Satisfaction and Service Personnel Operating Standards

by Paolo Benassi

2023

This text provides a comprehensive overview on how modern cruise ships are run, covering the most important topics of today’s shipboard operation involving Deck, Engine and Hotel divisions, with a focus on the recent innovations in the Culinary Arts, Entertainment productions, Spa and Beauty facilities and a specific reference on how to maximize "onboard revenues" such as Casino, Bar, Duty-Free Shops, Shore Tours, Photo Gallery, and onboard Art Auctions. A special chapter is dedicated to the procedures to prevent virus outbreaks including Norovirus and Coronavirus. World Class Shipboard Hospitality is addressed to all those who want to get an unbiased understanding of today’s cruise industry such as worldwide media professionals, tourism and hospitality college teachers, cruise industry...

Management of Systems

How to Follow the Path of Deming and Toyota

by Grigory Fidelman

2019

This book describes a novel approach for transforming the management of a company to the type championed by Edward Deming and Toyota. The book guides company leaders through all the steps of the transformation: it shows how to start the transformation, what methods should be used and what methods should be avoided. The book also illustrates the deficiencies of some generally accepted formats of consulting.The required depth of the transformation and the necessity, from the very beginning, to act in accordance with the basic principles of Deming's management, in particular the rejection of the idea of punishment, distinguishes the proposed format from ordinary consulting methods. This holistic nature of this approach, unlike that of some particular and narrow-pointed techniques such as Kanb...

International Journal of Management and Transformation (2014 Annual Edition)

Vol.8, Nos.1-2

by Siddhartha Sarkar (series editor)

2015

The driving force behind the cluster effort for a biannual peer-reviewed International Journal of Management and Transformation (IJMT) ISSN 0974-3502 is the search for better management-transformation-development policy linkages. The journal is designed with a distinctive, interdisciplinary focus on the interrelationships between policies, planning and process of development of different aspects of management thoughts in the context of global, regional and local change and transition, which are due to concern for the interaction of macro development strategies and structure, and processes at the macro and micro levels.

International Journal of Strategic Organization and Behavioural Science (2014 Annual Edition)

Vol.4, Nos.1 & 2

by Siddhartha Sarkar (series editor)

2015

Organization development activities intervene in the interactions of human resource systems, such as formal and informal groups, work culture and climate, and organization design to increase their effectiveness using a variety of applied behavioral sciences. Organizational development is an ongoing, systematic process to implement effective change in an organization. Organizational development is known as both a field of applied behavioral science focused on understanding and managing organizational change and as a field of scientific study and inquiry. This peer-reviewed International Journal of Strategic Organization and Behavioural Science (IJSOBS) ISSN 0974-3464 is interdisciplinary in nature and draws on sociology, psychology, and theories of motivation, learning, and personality and ...

Program Evaluation of the Latinas Learning to Lead Summer Youth Institute

A Leadership Development Program for Young Hispanic Women

by Belinda M. Gonzalez-Leon

2015

This dissertation was a summative program evaluation with qualitative inquiry of the Latinas Learning to Lead Summer Youth Institute. This week-long leadership development program is exclusive to college-age Hispanic women. To determine if the mission and its objectives were attained, program graduates completed a survey and were then invited to participate in an in-depth interview. Data gathered found that the program mission and objectives were met. Various themes of significance included a need for role models and mentors, increased confidence and motivation, sense of cultural belonging, and realization of self-truths. Further research should include a longitudinal study as well as research on those Hispanic young women who were not able to participate in this program.