The Art of Hosting

The Complete Training Guide for Waiters and Restaurant Hosts

by Gerard A. Pollion

07/18/2002

Whether you're new to the business or you've been a server for years, The Art of Hosting will give you the tools you need to walk, talk and act like a seasoned pro.Filled with insider tips and info, this book will show you in clear, concise and easy-to-understand terms how to be an outstanding server in even the finest restaurants-and get the biggest tips!Includes sections on Table Set-up, Taking Guest Orders, Serving Drinks and Wine, Increasing Your Tips and more.

Issues in Global Business and Management Research

Proceedings of the 2008 International Online Conference on Business and Management (IOCBM 2008)

by Mehran Nejati, Azadeh Shafaei, & Mostafa Nejati

10/10/2008

IOCBM 2008 is the second International Online Conference on Business and Management at a global scale, attracting business and management practitioners, students, professors, researchers, and activists from around the world to submit their research findings to the conference. It is an annual conference in the field of business and management which is held by ALA Excellence Consulting Group annually. More information about this conference can be found at http://www.ala.ir/iocbm2008.

Global Business and Management Research

An International Journal Vol.1, No.1

by Mehran Nejati & Mostafa Nejati (editors)

04/14/2009

The Journal of Global Business and Management Research (GBMR) strives to comply with highest research standards and scientific/research/practice journals' qualities. Being international and inter-disciplinary in scope, GBMR seeks to provide a platform for debate among diverse academic and practitioner communities who address a broad area of business and management issues across the globe.

The Fine Art of Executive Protection

Handbook for the Executive Protection Officer

by A. Hunsicker

02/01/2008

The number of incidents and crimes carried out by terrorists and criminals, such as physical threats, violent attacks, assassinations, kidnapping and hostage situations are increasing by the minute worldwide. Each incident is a constant and ever demanding challenge to the law enforcement and the personal security professionals in particular. A detailed, but understandable manual for the Executive Protection Officer is a priority and the answer to those challenging situations. The Fine Art of Executive Protection is a detailed, but understandable manual for the Executive Protection Officer providing answers to those challenging situations. See also Advanced Skills in Executive Protection, Understanding International Counter Terrorism: A Professional’s Guide to the Operational Art, and ...

The Debt Delusion

Evolution and Management of Financial Risk

by Will Slatyer

02/28/2008

In the twenty-first century, corporations delude themselves that their operations are capitalist. In fact the high levels of debt, based on dubious assets reflect "debtism" not "capitalism". Over the ages, debt has crippled countries and economies, companies, large and small, because of biased optimism by lenders and borrowers. Debt is the most common global financial risk and needs to be controlled at Board level, even before trained executives endeavour risk management. The Debt Delusion provides a history of money and debt that should lead all Directors and executives to study recommended ways to manage debt. Management of debt will be extremely important in 2008.

The Temp Factor

The Complete Guide to Temporary Employment for Staffing Services, Clients, and Temps

by Cathy A. Reilly

08/13/2012

Temporary employment is on the rise. In uncertain economic times, many businesses view employing temps as a cost-effective strategy to both maximize productivity and foster flexibility. Being noticed and ultimately hired by clients in this increasingly competitive market requires staffing services and temps to perform at new levels of excellence. Working with staffing service firms and temps for over 20 years, Cathy A. Reilly has learned a thing or two about the staffing industry and the bottom line: what temporary employment success looks like to a client. No matter where you are in this three-sided working arrangement, The Temp Factor: The Complete Guide to Temporary Employment for Staffing Services, Clients, and Temps is the most comprehensive and innovative manual on temporary emplo...

The Temp Factor for Job Seekers

The Job Seeker's Guide to Temporary Employment

by Cathy A. Reilly

08/13/2012

If you are looking for work, consider temporary employment a valuable source of job opportunities. As a temp, you can increase job skills and work experience, expand business networks, strengthen your resume, and avoid gaps in employment, all while being paid. Quite often, temp work can be a “job audition” because it puts temps in front of hiring managers and decision makers for days, weeks, or even months at a time while on job assignments. The Temp Factor for Job Seekers: The Job Seeker's Guide to Temporary Employment presents how this job search strategy may get you back to work faster. Becoming a temp guarantees what a resume cannot: face time inside the doors of potential employers. With over 20 years of experience working with staffing service firms and temps, Cathy A. Reilly ...

by Kenneth K. Mwenda

12/14/2002

This book examines contemporary legal and policy issues facing banking and micro-finance supervision and regulation in Zambia. The book sets out an interdisciplinary exposition of the law. It provides an interface of financial services law and practice. Relevant aspects of business management and economic theory are examined as well. The book attempts to permeate intellectual spheres that have not been explored in depth before. In essence, this is not a simple textbook on the introductory aspects of a particular field of law, as is often the case with many books that have titles such as "Introduction to Business Law" or "Fundamentals of Tort Law", and so forth. By contrast, the book breaks new ground in the area of financial services regulation. Indeed, a law in context approach is present...

White-Collar Crime

Detection, Prevention and Strategy in Business Enterprises

by Petter Gottschalk

07/28/2010

White-Collar Crime describes white-collar crime and criminals. It discusses executive knowledge of white-collar crime, and white-collar crime theories are presented. Executive positions involved in crime, white-collar crime analysis, response to crime suspicion, corporate social responsibility, and corporate reputation damage and repair are some of the core topics of this book. Knowledge strategy, intelligence strategy, and systems strategy are also presented from a strategic management perspective. By the same author: Policing Financial Crime: Intelligence Strategy Implementation Knowledge Management in Police Oversight: Law Enforcement Integrity and Accountability Essential Knowledge and Management Issues in Law Firms

by Charles W. Hunt

03/27/2012

A great deal of literature confirms the fact that small family-owned businesses rarely extend beyond the founder of the business. This study explored and identified factors that helped to create a successful family business transition for two African American family-owned businesses in the San Antonio area. One family experienced working through a well thought-out succession plan that successfully passed the mantel from one generation to the next, while the other family experienced going through an unexpected, unplanned business succession that was also successful. Understanding the factors that help create a successful family business transition is difficult because there is very little scholarly research that has an in-depth focus on the African American family business. The research des...

Risk Factors and Business Models

Understanding the Five Forces of Entrepreneurial Risk and the Causes of Business Failure

by D. Anthony Miles

05/18/2011

One of the primary concerns in a small business is the problem of risk. Many who begin the start-up process terminate it in less than one year. Of those that survive, many are unable to achieve sustained growth and profits. Small-to-medium business enterprises (SME) have a 50% to 90% chance of failure within the first five years. While there are measures of personal risk behavior of entrepreneurs, the literature contains no measure of risk orientation for the enterprise. The purpose of this study was to develop and validate a researcher-designed instrument to measure the critical forces of business risk. The 37-item Entrepreneurial Risk Assessment Scale (ERAS) was developed from key theoretical concepts grounded in economics, marketing, management, finance, and entrepreneurship literatu...

Managers Who Thrive

The Use of Workplace Social Support by Middle Managers During Hurricane Katrina

by A. Kevin Nourse

03/01/2011

This qualitative study explores how middle managers who thrived during Hurricane Katrina used their workplace social support systems. An emphasis was placed on identifying the sources and types of support received before, during, and after the Katrina crisis. Significant challenges exist today for organizations on the basis of societal, political, environmental, and technological trends. Among those trends are predictions of greater numbers and intensities of weather-related crises triggered in part by global weather pattern shifts and global warming. These challenges create a compelling need for leaders to effectively plan for and manage crises to assure organizational survival. Middle managers, in particular, play a critical role in terms of planning for and recovering organizational ...

by Hiroshi Fukushi

04/27/2006

The global environmental crises motivated many companies to investigate and develop the concept of environmentally sustainable business. The objective of traditional business strategy is to maximize profit but, with real imagination and a fresh approach to business strategies, environmental sustainability can actually increase both annual profit and long term shareholder value. This article analyzes several examples of such strategies, not only for companies operating in a capitalist economy, but also for companies based in countries that retain a traditional economy. These strategies are illustrated by matrices that show when to apply which strategies.

by Debra L. De Vay

06/15/2006

The collapse of Enron, WorldCom, and other large corporations in 2001 and 2002 motivated Congress to pass the Sarbanes-Oxley Act of 2002 (SOX). The purpose of this legislation was to restore investor confidence in the United States stock markets, and to prevent and detect fraud in financial statements as well. This dissertation examines the effectiveness of SOX for the latter purpose of preventing and detecting fraud, using statistical enforcement data presented by the Securities and Exchange Commission, and financial statement restatement numbers published by the Huron Corporation. The two methodologies utilized to analyze the data were the unpaired t test and the chi square test. Surveys were also emailed to executives and certified public accountants across the country to extract o...

Electronic Marketing

Advantages and Disadvantages

by Najib C. Fatayerji

03/02/2004

There is no doubt that electronic marketing has contributed positively in the life of modern societies, mainly the consuming societies. It allowed purchasing of materials cheaply without any limit, and without any restrictions. It also gave the chance to make a free selection and comparison between the prices of goods at the electronic department stores throughout the Internet. All such facilities are given to the consumers in a very short time without causing them to leave their office or home. In addition, the Electronic Marketing has exterminated the monopoly of goods and materials, all such acts of course are for the consumer's benefit.However, in addition to such advantages there are many disadvantages of such type of marketing; the Electronic Marketing has deleted the privacy of the ...

Price Sensitivity for Electronic Entertainment

Determinants and Consequences

by Gunnar J. Clausen

06/13/2005

This study presents a comprehensive behavioral model for the determinants and consequences of price sensitivity in the domain of electronic entertainment. Survey data was collected in the fields of internet entertainment, video games, and mobile entertainment. The data is analyzed using a structural equation modeling approach for the whole sample and for each domain, respectively. The estimates yield a close overall model fit. However, considerable differences between the domains exist. The model is embedded in a learning theory paradigm that explains why price sensitivity has become an increasingly popular phenomenon. The model and the methodology used in this study can help researchers and practitioners to better understand and cope with price sensitiv...

Isoquantal Capital Modulation

A Harmonic Modeling Approach to Understanding and Managing the Investment Decision

by William J. McKibbin

07/16/2005

The purpose of business is to employ capital factors in such a manner as to generate value for its customers and profits for its owners. To achieve these ends, management must make at least three distinct decisions – the operating, investment, and financing decisions. The purpose of this study is to formulate a modeling methodology that harmonically analyzes and explains how the investment decision and capital elasticity influence competitive advantage. The research explores the descriptive literature for the current states of computational modeling, accounting theory and practice, managerial finance, macroeconomics, capital theory, and harmonic analysis in order to provide evidence supporting the content validity of a proposed modeling framework, which encodes, m...

Towards Improved Project Management Practice

Uncovering the evidence for effective practices through empirical research

by Terence J. Cooke-Davies

06/01/2000

Projects are important to industry, but project performance continually disappoints stakeholder expectations. Organizations react to this performance problem in many ways, and purchase consultancy, training, methods and tools as possible solutions. There is no published evidence that any of these solutions are consistently successful in improving project performance. This thesis answers the question, "What can be done to improve project management practices, and thus project performance?" by demonstrating that a novel form of continuous action research can contribute such evidence. Firstly a community of practice was formed from practitioners with major corporations interested in answering the question, and commercially motivated to implement changes. A programme was developed that c...

by Richard H. Zeni

09/28/2001

Accurate forecasts are crucial to a revenue management system. Poor estimates of demand lead to inadequate inventory controls and sub-optimal revenue performance. Forecasting for airline revenue management systems is inherently difficult. Competitive actions, seasonal factors, the economic environment, and constant fare changes are a few of the hurdles that must be overcome. In addition, the fact that most of the historical demand data is censored further complicates the problem. This dissertation examines the challenge of forecasting for an airline revenue management system in the presence of censored demand data. The number of seats an airline can sell on a flight is determined by the booking limits set by the revenue management system. An airline continues to accept reservation...

by Armando M. Aceituno

11/01/2000

Learning English can be fun. Learning how to use English correctly can be fun as well. This book has that purpose in mind: to turn the EFL or ESL classroom into a place where learning takes place through fun activities which accomplish their objective: fluency in spoken and written English. By having students use Business English and Conversation in class, the teacher will make them develop the four skills which are essential when learning another language: Listening Speaking Reading Writing To help the teacher lead his or her students towards attaining such fluency, the book contains hundreds of exercises of all kinds, including some which are optional. It also contains varied samples and recycling of all material. In an ideal EFL-ESL situation, the teacher will adapt the book t...

by Ed Boylan

07/15/1999

Automobile Insurance Made Simple is a comprehensive, easy to understand consumer's guide to auto insurance. It explains the basic coverages provided by most auto insurance policies, along with simple and clear examples. The book explains how insurance companies determine how much you pay for auto insurance. Once you have this basic understanding, it's easy to see how you can save money on your auto insurance. The book contains actual rating examples and premium charges with easy-to-follow charts and graphs. It provides tips on how to shop, what discounts to look for, and how not to become a victim of insurance fraud. It explains coverages. This book is a valuable resource worth coming back to time and again. An absolute must buy if you live in New Jersey! The $20 investment...

by Marguerite R. Hartt

10/04/2002

THRIFTING INTO A DEBT-FREE, CAREFREE LIFESTYLE provides tips to the reader for savings on virtually every good and service, including personal stories and examples. The book shows the reader how the opportunities exist everywhere for huge savings, and how once the reader has recognized the hidden expenditures, he/she will save money easily and achieve a debt-free, more rewarding life.

by Carlos Cerrato

11/17/2000

Funding private projects in emerging markets - in a safely manner - requires a thorough evaluation and analysis of several aspects that are constituent to the project itself, to the specific country where it is located, and to the project owners. The author has studied the functioning of Financial Markets in developing countries for several years, compared them to International Financial Markets, and has come to the conclusion that the contributions made in the past do not cover all the information required in order to judge and secure the viability of projects in these countries. By developing a model and researching its components breakdown, the author has attempted to fulfill all the requirements necessary to accomplish this purpose. The methodology used was basically a result of a d...

Is Total Quality Management Enough For Competitive Advantage?

Realities in Organizations Implementing Change Initiatives: with Examples from the United States and the Developing World

by Jamal K. Al-Dabal

07/01/2001

TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a ...

by Nathan A. Benefield

03/01/2001

This study provides a policy analysis of publicly funded school voucher programs. This research provides an analysis of voucher programs in Cleveland and Milwaukee and of political, legal, and programmatic constraints facing voucher programs. A synopsis of student test score analyses and parental surveys provides a basis for analyzing the effect of programs on participants. A survey of 30 individuals working with the Cleveland and Milwaukee public schools or voucher programs clarifies the effect of the programs on the overall educational environment. A review of financial data from the programs, pending legislation, national poll data, and court rulings provides an understanding of the policy constraints facing voucher programs. The research indicates that school vouchers have positive...

Violence in the Workplace

Preparation, Prevention and Response

by Nicole R. Spracale

10/13/2002

In business today, it is critical for companies of all sizes to have a comprehensive Workplace Violence policy. Through the identification and definition of the four types of workplace violence most commonly recognized, the book seeks to provide low cost, no-cost, and full-scale programs. Each of the sub-sections reviews ways in which small and large businesses can prepare for each type of workplace violence, prevention tactics to minimize the risks of such incidents, and methods for responding to any and all situations. Included are sample policies, crisis management plans, procedures and training modules. Also included are resources, both public and private, which can help any business to create and implement their own workplace violence procedure.

by Walter G. Green III

03/15/2000

This study examined emergency management certification programs in order to understand what the training requirements for state emergency management certification reveal about the core functions of emergency management as conducted by emergency managers working in local jurisdictions. Based on practices in the 23 certification programs managed by state emergency management agencies or professional associations at the time of the study, qualitative content analysis identified a range of core functions practiced by those programs that specified training requirements in terms of specific courses. The application of grounded theory techniques to interview data from certification program managers and state emergency management training officers in 50 states resulted in the development of the ...

The Relevance of Executive MBA Programs

Student Expectations and Satisfaction

by Janis W. Dietz

01/31/1999

Investment in executive education has grown steadily since its inception during the last century. Several studies have attempted to measure the effectiveness of executive programs; prior research has indicated that some programs lack relevance. This study addressed the topic from the perspective of corporations, whose future executive education decisions are affected by the relevance of current programs, and program alumni. In a partial replication of a 1959 Harvard study, which queried graduates of 39 residential programs, I surveyed the 1993-1995 executive MBA graduates of four schools: UCLA, University of Colorado, University of Utah, and University of Washington. The main research question was: Are executive education programs meeting the needs of their mid-career students ? ...

by Geary J Cantrell

05/30/2000

The at-risk student population is growing larger in number with educators finding increased difficulty in meeting their diverse needs. Traditional teaching methods are not always working successfully. Accommodative services and aternative methods of education must be implemented in a fashion that will ignite students to success. Standard forms of statistical measurement (attendance, dropout, and graduation rates) have consistently shown negative ratings in schools across America. These measurements are indicators that students' educational needs are not being appropriately dealt with. This study shows how increased accommodation has a major impact on the educational success rates of at-risk students. It also reveals the importance of going beyond societal expectations and limits to reach s...

The Dynamics of Market Integration

African stock exchanges in the new millennium

by Kenneth K. Mwenda

01/10/2001

This book looks at contemporary issues facing financial markets in Eastern and Southern Africa. The book addresses strategies for capital market integration and development on a region-wide basis. An argument is made that the establishment of a regional stock exchange and the promotion of multiple listings and cross-border trade in securities would stimulate increased liquidity on national stock exchanges in Eastern and Southern Africa. Lessons of experience are drawn from other regions and a case is made against transplanting models of a regional stock exchange from one region to another. The book argues that African countries may, however, use lessons of experience from other regions as points of reference, while pursuing their own discourse of self-determination. Each case is unique an...